Shipping policy

 

SHIPPING POLICY

By placing an order with STRONGER®, you agree to the terms outlined below.

1. CONTACT INFORMATION

Support Email: info@trystronger.com

Note: In some cases, you may also receive emails from info@trybeast.shop (this address is also owned and operated by our company).

2. ORDER PROCESSING TIME

Standard Processing

  • Orders are typically processed within 1–5 business days.

  • Processing includes:

    • Order verification

    • Payment confirmation

    • Quality control checks

    • Packaging and warehouse preparation

Extended Processing (When Applicable)

In some cases, processing may take longer than 5 business days, including but not limited to:

  • High order volume periods (Q4, holidays, sales events)

  • Pre-orders or limited releases

  • Inventory synchronization

  • Additional quality assurance checks

If processing exceeds the usual timeframe, customers will be notified by email.

Important Clarification

  • Processing time occurs before shipment

  • Delivery timelines do not begin during processing

  • Shipping timelines begin only once the order is handed to the carrier and marked as “in transit”

A longer processing period does not constitute a shipping delay.

3. SHIPPING TIME & DELIVERY WINDOW

Once an order is shipped and marked “in transit”, delivery typically takes:

  • 10–20 business days, depending on destination and carrier conditions

This delivery window begins from the first in-transit scan, not from the order date or processing date.

4. CARRIER DELAYS & TRACKING UPDATES

  • Carriers may experience delays due to volume, weather, customs, or peak seasons (especially Q4).

  • Tracking updates may not appear daily.

  • A lack of scans does not mean a shipment is stopped or lost.

As long as the order is within the 20 business day delivery window, it is considered in transit and on track.

5. SHIPPING PROTECTION

Optional Add-On

Shipping Protection is not automatically included and must be selected at checkout.

What Shipping Protection Covers

If purchased, Shipping Protection covers:

  • Lost shipments

  • Carrier delivery errors

  • Damaged parcels

  • Unsuccessful delivery attempts

When Shipping Protection applies, STRONGER® will reship the order at no additional cost.

Courtesy Coverage

In certain situations, STRONGER® may choose to apply shipping protection as a courtesy, even if it was not purchased. This is done at our discretion and does not create a precedent or obligation.

6. DELIVERY CONFIRMATION & RESPONSIBILITY

  • Once a package is marked Delivered by the carrier, responsibility transfers to the customer.

  • Customers must ensure:

    • Correct address

    • Safe delivery location

    • Access instructions (unit number, buzzer code, etc.)

If a package is marked delivered but cannot be located, STRONGER® may open a carrier investigation or assist under Shipping Protection (if applicable).

7. PRODUCT NOT RECEIVED CLAIMS

A shipment is not considered lost if:

  • It is still within the 20 business day delivery window

  • Tracking shows the order is in transit

  • The carrier has not confirmed loss

Claims submitted before the delivery window ends are considered premature.

8. REFUNDS & CHARGEBACKS

  • Refunds are not issued for orders that are still in transit

  • Refunds are only considered when:

    • The carrier confirms loss, or

    • Delivery fails after the stated delivery window, and

    • The case qualifies under our policies

Filing a chargeback before contacting STRONGER® or before the delivery window ends may delay resolution and does not override this policy.

9. PRE-ORDERS & OUT-OF-STOCK ITEMS

  • Pre-orders and out-of-stock items are clearly indicated on the product page or communicated by email.

  • Shipping timelines for these items begin once the order ships, not when it is placed.

  • Customers will receive updates if timelines change.

10. PRIORITY SHIPPING

Priority Shipping is an order handling upgrade, not a delivery speed guarantee.

What Priority Shipping Means

  • Your order is processed and shipped ahead of standard orders

  • Your order is placed at the top of our fulfillment queue

What Priority Shipping Does NOT Mean

  • It does not change carrier transit speed

  • It does not override customs or carrier delays

  • It does not shorten the 10–20 business day delivery window once shipped

11. ADDRESS REQUIREMENTS

  • Customers are responsible for providing a complete and accurate address

  • PO Boxes are not accepted

  • Orders shipped to incomplete or incorrect addresses may be delayed or returned

Additional reshipping fees may apply unless Shipping Protection is purchased or applied as a courtesy.

12. COMMUNICATION & CUSTOMER SUPPORT

Customers will receive automated and manual communications regarding:

  • Order confirmation

  • Shipping confirmation

  • Tracking updates

  • Processing delays (if applicable)

Communications may come from:

Both are official STRONGER® support channels.

13. FINAL POLICY POSITION

By placing an order with STRONGER®, you acknowledge that:

  • Processing and shipping timelines are separate

  • Delivery windows begin once in transit

  • Carrier delays do not constitute fulfillment failure

  • Refunds and reships are governed strictly by this policy

  • Bank disputes do not override these terms

STRONGER® reserves the right to interpret and enforce this policy to ensure fair and consistent resolution for all customers.