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Our team is always here to help! Please note that responses may take 24-48 hours as we’ve recently gone viral and receive thousands of orders every day. We appreciate your patience! To ensure faster assistance, make sure to always include your Order ID in your message.
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Frequently Asked Questions
What are the shipping options?
We offer two shipping options: Standard Shipping and Priority Shipping. Because we’ve recently gone viral, we’re currently experiencing a high volume of orders. Priority Shipping allows your order to be prioritized in the queue, which can be especially helpful if you’re ordering a gift or need it by a specific time.
Once your order is prioritized, we also pay extra to select the fastest carrier available for your location whenever possible.
Do you offer international shipping?
Yes we operate warehouses in Australia, the USA, Canada, Hong Kong and Dubai, and we ship based on stock availability. Depending on inventory, your order may ship from the warehouse that can fulfill it fastest.
Orders are processed within 1–3 business days and shipped worldwide.
Estimated delivery times:
- Australia & UK: 7–10 business days
- USA & Canada: 7–10 business days
- Rest of world: 8–20 business days
We operate warehouses in Australia, the USA, Canada, and Dubai, and we ship based on stock availability. Depending on inventory, your order may ship from the warehouse that can fulfill it fastest.
If your order experiences any delay, please contact us and we will make it right for you. For full details (processing times, tracking, reships, and exceptions), please refer to our Shipping Policy.
How do I subscribe to a product?
On eligible product pages, choose “Subscribe & Save”, select your delivery cadence (e.g., every 30 or 60 days), then check out as usual. Future orders repeat automatically on your chosen schedule.
Can I manage my subscription on my own?
Use the customer subscription portal called "Manage Subscription to:
- View/edit next charge date and upcoming orders
- Change delivery frequency or next order date
- Update quantity or swap products
- Skip a shipment
- Update shipping or payment info
It’s mobile-friendly and self-serve.
Do you offer subscriptions?
Yes, we offer a Subscribe & Save option so you never miss a dose. Since consistency is key with supplements, subscribing can help you stay on track and get the best possible results.
Subscriptions are automatically refilled each month and also come with added benefits, including better discounts, access to VIP features like personal trainer support and fitness apps, and early access to new flavors before anyone else.
What is your return policy?
We offer a 60-day, money-back guarantee. This means you have 60 days after receiving your order to request a return if you are not satisfied with the product, or a replacement if something went wrong with your original order.
Please note that the 60-day guarantee is also designed to give you enough time to actually use the product alongside your training and begin seeing results. This is not a magic product that instantly gets you shredded. It works best when combined with consistent training and effort. Results can also vary from person to person, and some people may take longer than others, which is exactly why we believe a full 60 days is fair.
Can I cancel or pause anytime?
Yes, you’re never locked in past the second subscription order. To ensure your next order is not processed, please cancel at least 5 days before your upcoming renewal date. If you need to cancel within that window, contact our support team at info@trystronger.com and we’ll assist you as quickly as possible. You can also pause your subscription temporarily and resume it later. There are no penalties or hidden fees.
How do promotional offers work with subscriptions?
When you subscribe using a promotional bundle that includes free bottles, such as Buy 2, Get 1 Free for $99.95, your first subscription shipment will include the full promotional bundle. For example, you would receive 3 Bags for $99.95 on your initial order.
Starting with your first renewal, the free bonus bottles are removed, and your subscription will continue with only the paid quantity at the same price. For example, after a Buy 2, Get 1 Free offer, future renewals will include 2 Bags for $99.95 per cycle.
The same applies to other promotional bundles with free Bags , such as Buy 3, Get 2 Free. Your initial subscription order will include the full promotional quantity, while future renewals will include only the paid portion at the same recurring price.
Please note that free bottles are a first-order bonus only and do not repeat on future subscription renewals. If a flavor or product swap is required, ongoing deliveries will default to the first flavor or product you originally selected, unless you update your preferences through the customer portal or by contacting our support team.
By subscribing, you acknowledge and agree to this bundle adjustment policy, which is designed to keep billing clear, transparent, and consistent with what was presented at checkout.
What are the shipping options?
We offer two shipping options: Standard Shipping and Priority Shipping. Because we’ve recently gone viral, we’re currently experiencing a high volume of orders. Priority Shipping allows your order to be prioritized in the queue, which can be especially helpful if you’re ordering a gift or need it by a specific time.
Once your order is prioritized, we also pay extra to select the fastest carrier available for your location whenever possible.
Do you offer subscriptions?
Yes, we offer a Subscribe & Save option so you never miss a dose. Since consistency is key with supplements, subscribing can help you stay on track and get the best possible results.
Subscriptions are automatically refilled each month and also come with added benefits, including better discounts, access to VIP features like personal trainer support and fitness apps, and early access to new flavors before anyone else.
Do you offer international shipping?
Yes we operate warehouses in Australia, the USA, Canada, Hong Kong and Dubai, and we ship based on stock availability. Depending on inventory, your order may ship from the warehouse that can fulfill it fastest.
Orders are processed within 1–3 business days and shipped worldwide.
Estimated delivery times:
- Australia & UK: 7–10 business days
- USA & Canada: 7–10 business days
- Rest of world: 8–20 business days
We operate warehouses in Australia, the USA, Canada, and Dubai, and we ship based on stock availability. Depending on inventory, your order may ship from the warehouse that can fulfill it fastest.
If your order experiences any delay, please contact us and we will make it right for you. For full details (processing times, tracking, reships, and exceptions), please refer to our Shipping Policy.
What is your return policy?
We offer a 60-day, money-back guarantee. This means you have 60 days after receiving your order to request a return if you are not satisfied with the product, or a replacement if something went wrong with your original order.
Please note that the 60-day guarantee is also designed to give you enough time to actually use the product alongside your training and begin seeing results. This is not a magic product that instantly gets you shredded. It works best when combined with consistent training and effort. Results can also vary from person to person, and some people may take longer than others, which is exactly why we believe a full 60 days is fair.
How do I subscribe to a product?
On eligible product pages, choose “Subscribe & Save”, select your delivery cadence (e.g., every 30 or 60 days), then check out as usual. Future orders repeat automatically on your chosen schedule.
Can I cancel or pause anytime?
Yes, you’re never locked in past the second subscription order. To ensure your next order is not processed, please cancel at least 5 days before your upcoming renewal date. If you need to cancel within that window, contact our support team at info@trystronger.com and we’ll assist you as quickly as possible. You can also pause your subscription temporarily and resume it later. There are no penalties or hidden fees.
Can I manage my subscription on my own?
Use the customer subscription portal called "Manage Subscription to:
- View/edit next charge date and upcoming orders
- Change delivery frequency or next order date
- Update quantity or swap products
- Skip a shipment
- Update shipping or payment info
It’s mobile-friendly and self-serve.
How do promotional offers work with subscriptions?
When you subscribe using a promotional bundle that includes free bottles, such as Buy 2, Get 1 Free for $99.95, your first subscription shipment will include the full promotional bundle. For example, you would receive 3 Bags for $99.95 on your initial order.
Starting with your first renewal, the free bonus bottles are removed, and your subscription will continue with only the paid quantity at the same price. For example, after a Buy 2, Get 1 Free offer, future renewals will include 2 Bags for $99.95 per cycle.
The same applies to other promotional bundles with free Bags , such as Buy 3, Get 2 Free. Your initial subscription order will include the full promotional quantity, while future renewals will include only the paid portion at the same recurring price.
Please note that free bottles are a first-order bonus only and do not repeat on future subscription renewals. If a flavor or product swap is required, ongoing deliveries will default to the first flavor or product you originally selected, unless you update your preferences through the customer portal or by contacting our support team.
By subscribing, you acknowledge and agree to this bundle adjustment policy, which is designed to keep billing clear, transparent, and consistent with what was presented at checkout.