Contact information

CONTACT INFORMATION POLICY

This Contact Information Policy explains how and where customers may contact us, how official communications are sent, and how customer responsibility applies when contacting support.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. OFFICIAL SUPPORT CONTACT DETAILS

All official customer support communication is handled through the following email addresses:

Primary Support Email:
info@trystronger.com

Secondary Support Email:
info@trybeast.shop

Both email addresses are owned and operated by the same company and are considered official communication channels.

Customers may receive order confirmations, shipping updates, subscription notices, policy communications, and support responses from either address.

2. ACCEPTED METHODS OF CONTACT

We provide customer support exclusively through:

  • Email (as listed above)

  • Automated system emails generated by our order, subscription, and shipping platforms

We do not provide support through:

  • Phone calls

  • SMS

  • Social media direct messages

  • Third-party messaging apps

Messages sent through unsupported channels are not considered official contact attempts and may not be monitored or responded to.

3. RESPONSIBILITY TO CONTACT SUPPORT

Customers are responsible for contacting us directly through the official support email addresses listed above if they require assistance.

Failure to contact support before taking external action (including filing a chargeback, dispute, or complaint) does not override our policies or Terms of Service.

4. AUTOMATED EMAIL COMMUNICATIONS

By placing an order, you consent to receive automated emails related to your purchase, including but not limited to:

  • Order confirmation emails

  • Shipping confirmation emails

  • Tracking updates

  • Subscription billing and renewal notices

  • Policy and account-related notifications

Automated emails sent to the email address provided at checkout are considered valid communication, whether or not the customer opens or reads them.

Customers are responsible for ensuring that our emails are not blocked, filtered, or sent to spam or promotions folders.

5. EMAIL DELIVERY & NON-RECEIPT

We are not responsible for missed communications due to:

  • Incorrect email addresses entered at checkout

  • Spam, junk, or promotions folder filtering

  • Email provider blocking or throttling

  • Customer failure to check inbox or linked order portal

All communications sent to the email address provided at checkout are considered successfully delivered unless we receive a bounce-back notification.

6. RESPONSE TIME EXPECTATIONS

Typical response times:

  • 24–48 business hours during normal periods

  • Up to 72 business hours during peak periods (including Q4, promotions, or high-volume events)

Response time does not affect policy enforcement, shipping timelines, refund eligibility, or subscription billing.

7. COMMUNICATION RECORDS & DISPUTES

All communications sent or received through our official email channels may be logged, archived, and used as supporting documentation in:

  • Chargebacks

  • Payment disputes

  • Fraud investigations

  • Policy enforcement reviews

This includes both customer-initiated messages and automated system emails.

8. CHARGEBACKS & EXTERNAL ACTIONS

If a customer files a chargeback or dispute without contacting us first:

  • We may submit evidence showing that support contact channels were available

  • Automated emails and policy acknowledgements may be used as proof of communication

  • Filing a chargeback does not override our policies or Terms of Service

9. CHANGES TO CONTACT INFORMATION

We reserve the right to update our contact information at any time. Any changes will be reflected on this page.

It is the customer’s responsibility to review this policy periodically.

10. FINAL POLICY POSITION

By purchasing from our website, you acknowledge and agree that:

  • Email is the official and required method of contact

  • Communications from info@trystronger.com and info@trybeast.shop are valid and binding

  • Failure to read or respond to emails does not invalidate our policies

  • Support must be contacted directly before external escalation