Refund policy

 

RETURN & REFUND POLICY

This Return & Refund Policy applies to all purchases made on our website. By placing an order, you agree to the terms outlined below.

1. CONTACT INFORMATION

Support Email: info@trystronger.com

In some cases, you may also receive emails from info@trybeast.shop.
Both email addresses are owned and operated by our company and are official communication channels.

2. IMPORTANT POLICY PRINCIPLES

  • STRONGER products are consumable goods

  • Refunds are not automatic

  • Returns are limited and conditional

  • Filing a chargeback does not override this policy

  • All cases are reviewed individually to protect product safety, fairness, and operational integrity

Our policies are designed to resolve issues clearly and efficiently while preventing misuse and fraud.

3. NO REFUNDS OR RETURNS WHILE AN ORDER IS IN TRANSIT

If your order has shipped and tracking shows it is moving through the carrier network, it is considered in transit.

While an order is in transit:

  • Refunds are not issued

  • Returns are not accepted

  • The order must either be delivered or meet the “lost package” criteria before any refund review can occur

This applies regardless of tracking speed or scan frequency.

4. DELIVERY WINDOW & LOST PACKAGE CRITERIA

Our standard delivery window is up to 20 business days, counted from the first “in transit” tracking scan.

The delivery window:

  • Does not start from the order date

  • Does not include processing time

A package is not considered lost unless all of the following conditions are met:

  1. The 20-business-day delivery window has fully passed

  2. Tracking becomes inactive or the carrier confirms loss

  3. Our team completes an internal review of the order history

Until these conditions are met, the shipment is treated as active and in transit.

5. SHIPPING PROTECTION (OPTIONAL ADD-ON)

Shipping Protection is not automatically included. It must be selected at checkout.

If Shipping Protection was purchased:

  • Qualifying carrier issues (loss, confirmed shipping error) are covered

  • We will reship the order at no additional cost

Courtesy coverage:

In select cases, we may choose to cover a shipping issue as a courtesy, even if Shipping Protection was not purchased.
This is not guaranteed, is case-by-case, and does not create any ongoing obligation.

6. ORDER PROCESSING TIMES

Typical processing time is 1–5 business days.

During peak periods (including Q4), processing may take longer due to:

  • Quality checks

  • Production timing

  • Inventory movement

  • Volume surges

If additional time is required, we will communicate when applicable.
Processing time is separate from shipping time.

We prioritize product quality before shipment.

7. PRIORITY SHIPPING

Priority Shipping is an optional service that:

  • Places your order ahead of others in the fulfillment queue

  • Does not guarantee faster carrier transit times

  • Does not change the delivery window or refund eligibility

Priority Shipping affects handling order, not carrier speed.

8. RETURNS (STRICT CONDITIONS)

Because our products are consumable, returns are limited.

A return may be accepted only if ALL conditions below are met:

  • Product is unopened

  • Product is in original condition

  • Request is made within 30 days of delivery

  • Customer ships the return using tracked shipping

  • Our warehouse confirms the item is received in acceptable condition

Returns are NOT accepted if:

  • Product is opened or used

  • Safety seal is broken

  • Return is sent without tracking

  • Request is outside the allowed timeframe

Return shipping costs:

  • Return shipping is the customer’s responsibility

  • Original shipping fees are non-refundable

9. REFUNDS (WHEN THEY APPLY)

Refunds are reviewed only after delivery or once a package meets the loss criteria.

Refunds may be issued only if:

  • A qualifying return is received and approved, or

  • A package is confirmed lost after the full delivery window, or

  • We approve a refund as a final resolution at our discretion

Refunds are not issued if:

  • The order is still in transit

  • Tracking is active

  • Product was opened or used

  • Return conditions are not met

  • Issue is based on taste, preference, or personal expectations

10. PARTIAL CASHBACK (ALTERNATIVE RESOLUTION)

In some situations, we may offer partial cashback instead of a refund or return.

This option:

  • Avoids delays and return shipping

  • Is determined case-by-case

  • Does not require sending products back

Cashback amounts depend on:

  • Order history

  • Product condition

  • Nature of the issue

11. ADDRESS ISSUES & DELIVERY FAILURES

Refunds are not provided for:

  • Incorrect or incomplete addresses entered at checkout

  • Missing unit or apartment numbers

  • Delivery failures due to access issues (buzzer codes, gate access, etc.)

  • Packages returned because the customer did not collect them in time

Customers are responsible for ensuring accurate delivery information.

12. PO BOX POLICY

We do not ship to PO Boxes.

If a PO Box is provided:

  • A valid physical address will be required

  • Processing may be delayed until corrected

13. PRE-ORDERS & OUT-OF-STOCK ITEMS

For pre-orders or temporarily out-of-stock items:

  • We will communicate when applicable

  • Shipping timelines begin once the item ships

  • Delivery window calculations begin from the first “in transit” scan

Delays caused by disclosed pre-order or inventory status do not qualify for refunds.

14. SUBSCRIPTIONS (REFUND POSITION)

Subscription charges are non-refundable once billed.

Refunds for subscriptions apply only in cases of:

  • Verified defective or damaged items (reviewed under this policy)

  • Approved discretionary resolution by our team

Failure to cancel before renewal does not qualify for a refund.

15. CHARGEBACKS & DISPUTES

If a chargeback is filed, we may submit evidence including:

  • Order confirmation

  • Tracking and fulfillment records

  • Policy acceptance at checkout

  • Support communications (including automated emails)

Filing a chargeback does not override this policy and may delay resolution while the dispute is reviewed.

16. FINAL POLICY POSITION

By ordering from us, you acknowledge and agree that:

  • Processing and shipping are separate timelines

  • Refunds are conditional and limited

  • Returns are restricted due to product safety

  • Shipping Protection affects reship eligibility when purchased

  • Delivery windows begin from the first in-transit scan

We reserve the right to interpret and apply this policy to ensure fair, secure, and consistent handling of all orders.